Is the information easy to understand? (1 = Not Easy; 5 = Very Easy)
Is the application process straightforward and intuitive? (1 = Not straightforward and intuitive; 5 = straightforward and intuitive)
Is it easy to use this website? (1 = Not Easy; 5 = Very Easy)
How satisfied are you with the website? (1 = Not Satisfied at all; 5 = Extremely Satisfied)